SHIPPING & RETURNS

Shipping Policy

Our team is committed to ensuring that you receive your items quickly and efficiently. We offer several shipping options to meet your needs, with tracking provided so you can monitor your order every step of the way. If something isn’t quite right, don’t worry—we’ve made returns and exchanges easy and stress-free.

Return & Exchange Policy

At Alma Gira, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with an item, we’ve made our return and exchange process simple and straightforward. Please read below for all the details on how to handle returns, exchanges, and refunds.

30-Day Return Policy

If you’re not fully satisfied with your purchase, you have 30 days from the date of delivery to return or exchange it. To be eligible for a return, items must be in their original condition, unwashed, unworn, and with all tags attached. Items marked as "Final Sale" cannot be returned or exchanged.

How to Start a Return or Exchange

Contact Us: To begin a return or exchange, please email our Customer Care team at fashion@almagira.co.uk with your order number and the reason for your return.
Shipping: We’ll provide instructions on how to ship your items back to us. Please note that customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our end.
Processing Your Return: Once we receive your item, please allow 5-7 business days for it to be inspected and processed.

Refunds

Refunds will be issued to the original payment method once your return has been processed. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank.

Exchanges

If you’d like to exchange an item, we’re happy to help! Once we receive your returned item, we’ll process the exchange and send you the new item, free of charge.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible, offering either a replacement or a full refund.

Contact Us

If you have any questions about our Return & Exchange Policy, don’t hesitate to reach out to our Customer Care team at fashion@almagira.co.uk. We’re here to help ensure you’re fully satisfied with your Alma Gira experience.

Thank you for shopping with us—we’re honored to be part of your journey in style, fitness, and self-expression!